Understand Your Buyer > How To Keep Your Clients Happy > One Click Cancel
What is it?
It might sound counterproductive, but making it easy for buyers to cancel with you is great for your business.
Why does it work?
When people don’t feel trapped by contracts and offers, or that they have to argue and make lengthy calls to cancel a service, it creates unnecessary issues and negativity. The fact is, if someone wants to cancel, then you should allow them to do so as easily as possible as a form of damage limitation.
How can you use it?
A bit like having an “unsubscribe” button on emails, think about how you can have a link, email address or even a hotline to allow buyers to cancel their agreement with you as quickly and swiftly as possible.
See also
Like this kind of stuff? Want more?
Then Practical Sales Training™ is for you…
Action focussed, affordable sales training
for entrepreneurs and small business owners.
Brought to you by James Newell